Frequently Asked Questions

Raw hair is human hair that has not been chemically processed to change its natural texture. Because it is sourced in its authentic state, slight variations in color and pattern are normal.

For most installs, 2–3 bundles work well for 14–18 inches, 3 bundles for 20–24 inches, and 4 bundles for 26 inches or longer. Curly styles and extra-full looks may require additional hair. Use the guide on each product page for product-specific recommendations.

Most of our human hair can be professionally colored and heat-styled. Always perform a strand test and use heat protectant. Hair that is already colored jet black should not be bleached, while 613 blonde hair is best suited to toner or deposit-only color.

A closure covers the top portion of an install and is generally easier to maintain. A frontal extends from ear to ear and provides more parting and hairline versatility.

Longevity depends on installation, daily care, product use, and chemical or heat processing. Gentle detangling, sulfate-free cleansing, regular conditioning, and nighttime protection help extend the life of your investment.

Standard orders are generally processed within 1–3 business days. Pre-order and made-to-order products require additional processing; review the specific timeline shown on the product page before purchasing.

Tracking information is emailed after your order ships. Please allow 24–48 hours for the carrier to display the first tracking update.

Local pickup may be available for eligible Baltimore-area orders. Follow the current pickup instructions displayed during shopping or contact us before ordering if you need assistance.

International shipping availability and rates are displayed at checkout. The recipient is responsible for any duties, taxes, or customs charges assessed by the destination country.

For hygiene and safety reasons, hair products are generally final sale. If your order arrives damaged, defective, or incorrect, contact us within three days of delivery with clear photos of the product and packaging. Review our Refund Policy for complete terms.

Email cashmerevelvethair@gmail.com or call 667-262-9231. Please allow 1–2 business days for a response and include your order number when requesting order assistance.