Refund policy
Because human hair extensions, lace products, wigs, custom services, and intimate-use hair products require strict hygiene and quality controls, all sales are final except for verified damaged, defective, or incorrect items.
Damaged, defective, or incorrect items
Contact us within three calendar days of confirmed delivery at cashmerevelvethair@gmail.com. Include your full name, order number, a description of the issue, and clear photos or video of the unopened or unused item and packaging.
Do not install, wash, comb, brush, cut, color, bleach, alter, remove ties or seals, or otherwise use the item before contacting us. Products that have been altered or used cannot be evaluated for an exchange.
If the issue is verified, we will provide instructions and may offer a replacement, exchange, store credit, or refund as appropriate. Cashmere Velvet Hair covers approved return shipping when the error is ours.
Cancellations
A cancellation may be requested before processing or production begins. Once an order has entered processing, production, customization, or shipment, it cannot be canceled or modified. Contact us as soon as possible; submitting a request does not guarantee cancellation.
Preorders, made-to-order, wigs, and custom services
Preorder, made-to-order, custom-colored, customized, constructed, and altered products are final sale once processing or production begins unless the item arrives damaged, defective, or incorrect.
Refund timing
Approved refunds are issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the credit.
Shipping charges
Original shipping charges are nonrefundable unless the return results from a verified Cashmere Velvet Hair error.
Contact
Email: cashmerevelvethair@gmail.com
Phone: 667-262-9231
Response time: 1–2 business days.