Shipping policy

Cashmere Velvet Hair carefully prepares every order to protect product quality and provide clear delivery expectations.

Processing times

  • Ready-to-ship items: Processed within 1–3 business days, excluding weekends and holidays.
  • Preorder and made-to-order items: Processed within 7–10 business days, excluding weekends and holidays.

Processing time is separate from carrier transit time. During major sales, launches, and holidays, processing may take longer. Tracking information is emailed after shipment.

Shipping methods and estimated transit times

  • Economy shipping: 5–8 business days after dispatch.
  • Standard shipping: 3–4 business days after dispatch.
  • Overnight shipping: 1 business day after dispatch for eligible ready-to-ship orders placed before 12 PM ET, Monday–Friday.

Carrier delivery estimates are not guarantees and may be affected by weather, holidays, address issues, or other carrier delays.

Shipping rates

Eligible U.S. orders ship for a flat standard shipping rate of $12.95, regardless of order total. Expedited and overnight shipping, when available, are charged separately. Complimentary shipping is not offered.

Baltimore-area pickup

Complimentary Baltimore-area pickup is available by appointment. Select “Free Local Pickup — Baltimore by appointment” in the delivery options at checkout. No pickup discount code is needed. Standard processing times apply. When your order is ready, we will contact you using the contact information on your order to arrange a pickup time and provide the confirmed pickup location and instructions privately. The location may vary depending on the order. Please wait for confirmation before travelling. Pickup orders are collected in person and will not be shipped.

International orders

International availability, rates, and estimated transit times are shown at checkout. The recipient is responsible for applicable customs duties, taxes, and import fees. Customs processing may cause additional delays.

Tracking and delivery issues

Please allow up to 48 hours after shipment for tracking activity to appear. Verify your shipping address before completing checkout. If an order is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply.

If an item arrives damaged, incorrect, or defective, email cashmerevelvethair@gmail.com within three calendar days of delivery. Include your name, order number, and clear photos of the item and packaging.

Contact

Email: cashmerevelvethair@gmail.com
Phone: 667-262-9231
Response time: 1–2 business days.