Shipping policy

Cashmere Velvet Hair, we strive to ensure your order is processed and delivered efficiently. Please read our shipping policy carefully to understand our shipping procedures, estimated delivery times, and costs.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • All preorders will ship 7-10 business days (excluding weekends and holidays)
  • Processing times may vary during peak seasons, sales, or special promotions.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

  • Economy Shipping: [5-8] business days
  • Standard Shipping: [3-4] business days
  • Overnight Shipping: [1 business day] (if ordered before [cutoff time])

Delivery times may vary based on your location and chosen shipping method.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We offer free standard shipping on orders over $[200] (U.S. only).
  • International shipping rates vary by destination.

International Shipping

  • We ship worldwide! International shipping rates and times depend on your country.
  • Customs, duties, and taxes are the responsibility of the recipient. Please check with your local customs office for potential fees before placing your order.
  • Some international shipments may experience delays due to customs clearance.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • Please allow up to 24-48 hours for tracking updates.
  • If you have not received tracking information within the expected processing time, don’t hesitate to get in touch with us at Cashmerevelvethair@gmail.com

Lost, Stolen, or Damaged Packages

  • Cashmere Velvet Hair is not responsible for lost, stolen, or delayed shipments once they have left our facility.
  • If your package is marked as delivered but you have not received it, please check with neighbors, your local post office, or carrier service.
  • If your package arrives damaged, contact us immediately with photos of the damaged item and packaging.

Address Accuracy & Delivery Issues

  • Please double-check your shipping address before placing an order.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If an order is returned due to an incorrect address, reshipping fees will apply.

Holiday & Peak Season Delays

During holidays and peak shopping seasons, processing and delivery times may be longer than usual. We recommend placing orders early to avoid delays.

Contact Us

If you have any questions or concerns about your shipment, don’t hesitate to get in touch with us at:
📧 Cashmerevelvethair@gmail.com
📞 667-262-9231

Thank you for shopping with Cashmere Velvet Hair! 💜

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