Terms of service
Last updated: July 31, 2026
These Terms of Service apply to purchases from Cashmere Velvet Hair LLC (“Cashmere Velvet Hair,” “we,” “our,” or “us”). By using this website or placing an order, you agree to these terms and the policies linked on our website.
1. Products and natural variation
We sell human-hair extensions, lace products, wigs, hair services, and related products. Raw and minimally processed human hair may naturally vary in color, wave pattern, texture, or appearance. Product photographs and screen colors may not display every natural variation exactly.
2. Orders and payment
You confirm that your order and contact information are accurate and that you are authorized to use the payment method submitted. Available payment methods are displayed at checkout. We may verify, refuse, or cancel an order when required because of suspected fraud, payment authorization problems, pricing errors, inventory issues, or legal requirements.
3. Processing and shipping
Ready-to-ship items are processed within 1–3 business days. Preorder and made-to-order items are processed within 7–10 business days, excluding weekends and holidays. Carrier transit time begins after dispatch. Full shipping, pickup, tracking, and delivery terms are provided in our Shipping Policy.
4. Pickup
Pickup may be available for eligible orders. The pickup location and instructions are provided only after the order is ready and may vary depending on the order. Customers must wait for pickup confirmation before traveling to a location.
5. Cancellations
A cancellation may be requested before processing or production begins. Once an order enters processing, production, customization, or shipment, it cannot be canceled or modified. Submitting a request does not guarantee cancellation.
6. Returns, exchanges, and product concerns
Due to hygiene and quality-control requirements, all sales are final except for verified damaged, defective, or incorrect items. Contact cashmerevelvethair@gmail.com within three calendar days of confirmed delivery and include your name, order number, clear photos or video, and packaging. Products must remain unused and unaltered while the concern is reviewed. Full terms are provided in our Return and Refund Policy.
7. Custom and made-to-order products
Custom-colored, customized, constructed, altered, preorder, and made-to-order products are final sale once processing or production begins unless they arrive damaged, defective, or incorrect.
8. Product care and results
Product lifespan and appearance depend on installation, maintenance, styling, chemical processing, heat use, and care. Care guidance is educational and does not guarantee identical results for every customer.
9. Website use
You may not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent information, or copy protected content except as permitted by law. Website content, branding, photography, and designs remain the property of their respective owners.
10. Third-party services
Payments, financing, shipping, reviews, referrals, communications, and other features may be provided by third parties. Their separate terms and privacy practices may apply. We are not responsible for third-party services outside our reasonable control.
11. Privacy
Personal information is handled according to our Privacy Policy and applicable privacy settings. Marketing email and SMS messages are sent only according to the consent and opt-out choices associated with each channel.
12. Changes and contact
We may update these terms by posting a revised version with a new effective date. Changes do not retroactively alter completed orders except where required by law.
Email: cashmerevelvethair@gmail.com
Phone: 667-262-9231
Response time: 1–2 business days.